InflowsWeb ("InflowsWeb," "we," "us," or "our") provides website design and digital marketing services for small and local businesses. This Privacy Policy explains what information we collect, how we use it, how we handle SMS and other communications, and the rights you have regarding your information. This policy applies to InflowsWeb.com, our client communications, and any marketing services we perform on behalf of our clients, including services delivered through our customer relationship management platform, GoHighLevel.
1. Information We Collect
We may collect the following categories of information from visitors, prospects, and clients:
- Contact information: name, business name, mailing address, email address, and phone number (including mobile number).
- Business information: information about your business provided to us for website design, marketing, or advertising services.
- Communications data: records of calls, texts, emails, and form submissions between you and InflowsWeb.
- Website usage data: pages visited, IP address, browser type, device type, and referral source, collected automatically through cookies and similar technologies.
- Payment information: billing details processed through our third-party payment processors (InflowsWeb does not store full payment card numbers).
We collect this information directly from you (through forms, calls, texts, or emails), automatically through your use of our website, and from the GoHighLevel platform when you interact with our marketing campaigns.
2. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain our website design and marketing services.
- Communicate with you about projects, appointments, invoices, and account matters.
- Send marketing and promotional messages to individuals who have opted in to receive them.
- Respond to inquiries, quotes, and support requests.
- Improve our website, services, and customer experience.
- Comply with legal obligations and enforce our agreements.
We do not use the information we collect for any purpose incompatible with the purposes described in this Policy without providing notice and, where required, obtaining consent.
3. SMS & Communications
InflowsWeb may send text messages (SMS/MMS) to individuals who have provided express consent to receive them, including prospective and current clients who opt in through a web form, verbal agreement, or other compliant opt-in method.
Opt-In: By providing your mobile phone number and affirmatively opting in (for example, by submitting a form that states you agree to receive text messages, or by verbally consenting), you agree to receive SMS messages from InflowsWeb related to appointments, quotes, account updates, and, where consented to, marketing offers. Message and data rates may apply. Message frequency varies.
Opt-Out: You may opt out of receiving text messages at any time by replying "STOP" to any message you receive from us. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt back in. You may reply "HELP" for assistance, or contact us directly using the information in Section 11.
Carriers are not liable for delayed or undelivered messages. No mobile opt-in information is used for any purpose other than the purpose for which it was collected.
4. Data Sharing Policy
We do not sell, rent, or trade your personal information to third parties.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. No mobile phone numbers or SMS consent will be shared with any third party for their own marketing or promotional purposes, regardless of any other language in this policy.
SMS opt-in consent and mobile phone numbers collected for texting purposes are not shared with any third party or affiliate, including for the purpose of that party's own marketing or promotional messaging. This information is used solely by InflowsWeb (and our service provider, GoHighLevel, acting strictly as a data processor on our behalf) to deliver the services and communications you have requested or consented to.
We may share information with the following limited categories of recipients:
- Service providers who perform functions on our behalf, such as GoHighLevel (marketing automation and CRM), payment processors, and hosting providers, all bound by confidentiality and data protection obligations.
- Legal and safety purposes, where disclosure is required to comply with a law, regulation, subpoena, or government request, or to protect the rights, property, or safety of InflowsWeb, our clients, or others.
- Business transfers, in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
5. Cookies & Tracking
Our website may use cookies, pixels, and similar tracking technologies to:
- Recognize your browser and remember your preferences.
- Understand how visitors use our website.
- Measure the effectiveness of our marketing campaigns.
You can control cookies through your browser settings, including blocking or deleting cookies. Disabling cookies may affect the functionality of our website. We do not use cookie or tracking data to build advertising profiles that are sold to third parties.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. These measures include restricted access to client data, secure hosting environments, and use of reputable, security-conscious service providers such as GoHighLevel. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including providing our services, maintaining business records, and complying with our legal, accounting, and tax obligations. Communications and SMS opt-in records are generally retained for as long as needed to honor your consent and opt-out choices and to demonstrate compliance with applicable messaging regulations.
Website usage data collected through cookies and similar technologies is typically retained for a shorter period unless a longer retention period is required for security, fraud prevention, or legal compliance purposes. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.
8. Third-Party Services
InflowsWeb uses GoHighLevel as a data processor to help operate our customer relationship management, marketing automation, appointment scheduling, and SMS/email communication functions. GoHighLevel processes information solely on our behalf and according to our instructions, and does not independently use client or lead data collected through our account for its own marketing purposes.
Our website or communications may also link to or integrate with other third-party services (such as payment processors or scheduling tools). Those third parties have their own privacy policies, and we encourage you to review them. InflowsWeb is not responsible for the privacy practices of independent third-party services.
9. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal or contractual exceptions.
- Opt out of marketing communications at any time (see Section 3 for SMS opt-out and use "unsubscribe" links for email).
- Request a copy of your information in a portable format, where applicable.
To exercise any of these rights, please contact us using the information below. We will respond within a reasonable timeframe and in accordance with applicable law.
California Residents
If you are a California resident, applicable state privacy law may give you additional rights, such as the right to know what personal information we have collected about you, the right to request deletion, and the right to opt out of the "sale" or "sharing" of personal information (as those terms are defined under California law). InflowsWeb does not sell or share personal information with third parties for cross-context behavioral advertising. If you would like to exercise any California privacy right, or if you use a recognized opt-out preference signal such as Global Privacy Control, you may contact us using the information in Section 11 and we will honor valid requests in accordance with applicable law.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so that we can investigate and, where appropriate, delete that information from our records.
11. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
- InflowsWeb
- Website: https://inflowsweb.com/
- Email: [email protected]
- Phone: (626) 414-5126
- Address: 1616 S 3rd St apt b
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The "Effective Date" above indicates when it was last revised. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.